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Our Story

‘Nothing makes us prouder, then to be able to service our beloved community with timeless Australian made treasures from birth through to engagement, marriage, anniversaries and beyond’. Kim & Jay Bartlett

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Master Jewellers

Family Owned and Operated since 1974

Since 1974 Bartlett Master Jewellers has been the preferred choice for those seeking truly timeless, one-of-a-kind jewellery in the Townsville region.

The family-owned business was founded on the principles that each item should reflect the individuality of each customer through classic bespoke design, world-class craftsmanship and an uncompromising approach towards customer service.

Father-son Master Jewellers Kim and Jay Bartlett personally work with every customer to deliver an enjoyable and stress free experience, from understanding your individual needs, tastes and budget, to sourcing the finest gemstones and precious metals, to the final steps of custom-designing and handcrafting your item to absolute precision in-store.

The award-winning business also provides certified jewellery valuations, restorations and redesigns.

Kim and Jay have collectively earned many of the jewellery industry’s most prized design, manufacturing and valuation qualifications, ensuring the value and quality of your treasured items will not only last a lifetime, but for generations to come.

Family owned Business

Meet the Team

Jay Bartlett

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Kim Bartlett

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Kylie Bartlett

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Harper Bartlett

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The Bartlett Difference

Diamond Experts

Speak directly to our talented craftsmen and gain expert advise from their extensive diamond and jewellery knowledge.


  • Gemmological Association of Australia (GAA)
  • National Council of Jewellery Valuers (NCJV)
  • Jewellers Association of Australia (JAA)
  • The Gold & Silversmiths Guild of Australia (GSGA)
  • HRD Antwerp (HRD)
  • Natural Color Diamond Association (NCDIA)
  • Independent Jewellers Collective (IJC)


Our Promise

We’re proud of our reputation for providing quality jewellery of the highest calibre. In fact, we’re so confident of the quality and workmanship of our jewellery, every item in our collection carries our unique guarantee. Our guarantee ensures you have selected the finest quality and value for money, covering any manufacturing faults and is conditional upon us making free inspections every six months over the guarantee period. Please visit us instore for further information.



As a collective of passionate creatives and craftspeople and lovers of sparkly things, we’re dedicated to the time-honoured art of jewellery making. Precision and integrity is at the heart of what we do, crafting truly beautiful objects to last a lifetime and beyond with the ultimate care and consideration for every part of our creation process. We’re embracing sustainability as a continuous journey - for our industry, our place and our people. Through transparency, traceability and an ethos of genuine care we’re building progressive solutions to make our planet a better place.

Our Accreditations