Frequently Asked Questions
Custom Made Fine Jewellery
The first step is to book a private custom-made jewellery consultation. You will work directly with our qualified jewellers and designers to conceptualise your piece – whether it’s an engagement ring, an anniversary present, or a future family heirloom. You’ll discuss and select a design, gemstones, shape, cut, colour and personal touches, working together to finesse the perfect sketch.
From here, your piece will be crafted by the Bartlett Master Jewellers team.
You will be kept up to date every step of the way, so the final product will exactly match what you envisioned.
If you choose, please bring along any photographs, artworks or references that have inspired you.
You are also welcome to bring existing pieces of jewellery or loose gemstones that you would like to have remodelled or incorporated into your new custom design.
You do not need to pay anything in order to come in for an obligation-free design consultation.
A 50% deposit is required before the job can be started. You are required to pay the balance in full on collection. Please view our full Payment Policy here.
Everything at Bartlett Master Jewellers is custom-made so you can either choose a design from our website or have one of our team of talented jewellers create something totally unique for you. If you have seen something you like elsewhere, we can adapt that to suit the stone of your choice.
Yes, absolutely. All our engagement rings are custom made so you can have any design. Just make a no-obligation design appointment to speak to one of our jewellers and we can give you a quote. If you have a picture of the design you want, bring it along or, alternatively, we can create a sketch based on your ideas.
It usually takes 3-6 weeks from when you place your order, depending on the complexity of the design. When you place your order, we will confirm a collection date.
Your rings can be made in White Gold, Yellow Gold, or Rose Gold in either 18ct or 9ct. Other options are Platinum, Palladium, Mokume Gane or Titanium. It is also possible to use a combination of different metals.
While both metals have a similar white, silvery finish, the difference between white gold and platinum is that each metal is made of a completely different mineral and alloy. White gold is created out of a composition of 75% pure gold, and 25% palladium. Platinum jewellery is made from 95% platinum and 5% cobalt.
White gold has a slightly warmer hue, and then is usually plated in rhodium to give it a silver finish. Platinum has a naturally-occurring silver grey hue when shined and polished.
Our team of talented jewellers and designers have a passion for coloured gemstones as well as diamonds. We sell a wide range of precious and semi-precious coloured gemstones and source our stones from a wide network of suppliers from all over the world.
We can show you a range of loose gemstones to choose from and we take the time to explain the characteristics of the stones allowing you to make an educated choice.
From the deep purple hues of a Tanzanite, the cool blue of an aquamarine or the fiery red of a ruby, we share your passion for colour.
See our gallery for some examples of engagement ring designs with coloured gemstones.
Yes, absolutely. We welcome the opportunity to make your ring, even if you already have the diamond. Please note there is a surcharge for setting your own stone. We will need to inspect the diamond in person prior to confirming if it can be used, to ensure the condition of the stone(s) is suitable to be set. The surcharge covers the cost of insurance (against theft and damage) and general admin/handling whilst the stone is in the care of Bartlett Master Jewellers.
To help you choose the perfect engagement ring. You are always welcome to give us a call or come in for an appointment where one of our jewellers can answer any questions you might have.
Our ultimate objective is to make sure that you are happy with your engagement ring. We recognise that it can be difficult to visualise how the finished ring will look and that some design changes might be required along the way to achieve exactly what you want. For this reason, we give you the opportunity to make small changes to the design before any stones are set, without incurring additional costs. There are several types of alterations that are included in our service, such as changing the finger size, changing the profile of the band, reducing the width, etc, however if the changes are significant or the piece has to be remade, you may incur additional charges.
For further information, please read our Design Change Policy.
Bartlett Master Jewellers pride ourselves on the high standard of workmanship that goes into making every engagement ring. Reflecting our high-quality standards, all our engagement rings come with a lifetime guarantee against faults in materials and workmanship. To ensure your precious stones are securely set, you must bring in your piece of jewellery for an annual check. This is a free service and is included with all our engagement rings.
Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. If the ring has been repaired or modified by someone other than ourselves the guarantee is void. Engagement rings not custom made by us are not covered by the guarantee.
In the rare event of a problem, please inform us and bring back your engagement ring as soon as possible for inspection. Rings that are covered by the guarantee will be repaired free of charge. Rings that are not covered will be quoted for repair.
For the details and terms of our guarantee, please refer to the Company Policies section of our website.
At Bartlett Master Jewellers, we strive to get the finger size right at the time of purchase and in the unlikely event that if we don’t get it right, you can bring the ring back within a 4-week period for a free resize. Any resizing required outside this time frame will incur a charge. Some designs are not covered by our free resizing policy. For more information, please view our Resizing Policy.
Bartlett Master Jewellers specialises in custom made fine jewellery.
This includes engagement and wedding rings, bracelets, pendants, earrings and more. We make our jewellery to order using the highest quality materials, incorporating stunning diamonds and coloured gemstones as requested.
If you can imagine it, we can create it; as long as the design is technically possible and will safely hold any chosen stones. Whether you want to remodel vintage jewellery, incorporate existing family gemstones, or design from scratch. Custom made engagement rings, wedding rings, brooches, or statement earrings.
We also have access to a vast range of unique and one-of-a-kind gemstones.
Make an obligation-free appointment today to discuss your custom design with one of our qualified jewellers and designers.
The price depends on the design, choice of metal and most importantly on the choice of diamond or coloured gemstone. We welcome you to make an appointment or send us an email with the specifications you are considering, and one of our jewellers will get back to you with a quote. The designs shown on our website can be made with a range of different diamond shapes, sizes, colours, etc and we can work towards almost any budget.
We have a large gift range of beautiful ready-to-wear designs, available to view and purchase in our Design Studio. If you are looking for something more specific that cannot be found in-store, we can custom make the item for you.
The custom-made process can take anywhere from three to six weeks, depending on the design.
Whether it be an anniversary or birthday gift, or to mark any special occasion, the Bartlett Master Jewellers team can happily assist you.
There are no strict rules as to what you must buy for an anniversary present, although the ‘eternity’ band is the most popular choice nowadays. An eternity band is similar to a wedding band, and is generally worn on the opposite side of the engagement ring to the wedding ring. Some women prefer to wear theirs on the opposite hand. These days most customers are matching the eternity band exactly to the style of the wedding band, but if the ring is worn on the opposite hand it can be a completely different style. The main feature is that it is set with small diamonds or small coloured gemstones, and is in the same metal as the engagement and wedding rings.
Diamond stud earrings, or a diamond pendant are also popular choices, being classic and timeless in style. We have a stunning gift range of ready-to-wear pieces in store for such occasions, and if we don’t have what you’re after we can custom make an item for you.
Please allow anywhere from three to six weeks for custom made pieces.
Yes, you can. This might be the best way to do it if you are not completely sure what design she would like. We’ll supply the diamond in a lovely presentation box, which is sure to impress. You can come in together after the proposal to choose the engagement ring design.
If she wears a ring on her right-hand ring finger, we can work out the size if you can sneak it in to us. Alternatively, you can try her ring on your finger and see where it fits. Or you can get a girlfriend to ask discreetly if she has ever had her finger sized. You could also draw around the inside of a ring, or tie a piece of string around her finger. These methods are not exact, but can give us a good idea. Even if it is not the perfect fit the first time, we include one free resize with our engagement rings to alleviate any problems. Please see our Resize Policy for further details.
Yes, we will make sure the wedding ring matches perfectly to your engagement ring.
Our jewellers will take the dimensions of your engagement ring during the appointment and advise you on which kind of designs will be most complementary.
On occasion we may require the engagement ring during the fitting process, in order to get the fit as accurate as possible.
Yes, absolutely. During your appointment you can discuss the exact designs you have in mind with one of our friendly jewellers, who will then quote you accurately, incorporating the added extras.
There are many more additions we can use to make your rings unique, such as cut grooves, coloured gemstones, and fingerprint engraving. Also, you are welcome to bring in any images of designs you like, to assist the jeweller with understanding your vision.
Unsure of what style you want? No problem. We have a large range of wedding rings in store for you to try on, to help you decide.
We generally consider this on a case-by-case basis. Most existing loose gemstones and family heirlooms can be remodelled into new designs, often with the addition of extra gemstones and metals. Existing gold can also be melted down and remodelled into new pieces.
You absolutely can. We often work with engagement and wedding rings that clients want remodelled, whether family heirlooms or rings from a previous marriage.
We're very happy to work with you to come up with some ideas based on the gemstones or pieces you may have available. We can also source and add additional gemstones to your design.
We will start your consultation by asking questions and viewing a selection of pieces at the boutique to help clarify your personal style and preferences. We will then sketch a few potential options to help you visualise and decide on a final design.
Alternatively, please feel free to bring in any photographs or links to pieces that you like or would like to replicate the style of.
Yes, we offer a full range of professional jewellery repair services including resizing, restoring, resetting and repairs. We incorporate the latest technologies to ensure the repair is as good as new.
Please take your item(s) in to our store and we will be able to provide you with an estimate for the repair.
Diamonds & Gemstones
Bartlett Master Jewellers sells loose diamonds as well as a wide range of coloured gemstones such as sapphires, rubies, and emeralds. You are welcome to come in to our studio for an appointment with one of our jewellers who can show you a range of stones to choose from and answer any questions you may have.
Yes, you can. At Bartlett Master Jewellers you can choose your diamond from a wide selection of loose diamonds and one of our jewellers will explain all about the 4 C’s whilst showing you real examples of the different colour and clarity grades amongst other things. Whilst the internet is a valuable tool for research, it is very important to be able to view your diamond before you purchase it. There is a lot of conflicting information available, and this can be confusing for the newcomer to the world of diamonds.
The team at Bartlett Master Jewellers comprises not only qualified jewellers, but diamond graders with over 80 years of combined experience, ensuring we can answer any questions you have relating to quality and value of diamonds.
All our diamonds larger than 0.50 carat come with an independent certificate from GIA (Gemmological Institute of America), GSL (Gem Studies Laboratory) or DCLA (Diamond Certification Lab of Australia), HRD (Hoge Raad Voor Diamant; Antwerp Diamond High Council), IGI (International Gemological Institute) and smaller diamonds can be certified if requested. Diamonds should always be accompanied by an independent certificate to verify all the scientific details of the stones. The person selling you the stone should not be the person who has issued the certificate to ensure an unbiased opinion. There are a large number of different certification laboratories, and whilst they grade to the same standards, their descriptions of these grades can vary. For instance, the highest cut grade used by GIA is called “Excellent”, whilst GSL uses the term “Very Good” for their highest cut grade. This can be confusing, but our diamond experts can lead you through the common pitfalls of purchasing a diamond.
Whilst certification is essential, diamonds should not be bought on the strength of the certificate alone. Some certification labs are not as reputable as others, and anything that looks too good to be true, usually is. For all these reasons and more, it is essential to be able to view your diamond before purchase.
The first thing to do when looking to purchase a diamond is to learn about the 4 C’s – Cut, Colour, Clarity, and Carat – which are the characteristics of a diamond that determine its quality and hence value. One of our jewellers would also be happy to answer any questions you may have and show you a range of loose diamonds to choose from.
The 4 C’s is a term that refers to the Cut, Colour, Clarity and Carat of a diamond which are the key characteristics that determine a diamond’s quality and hence value.
You can read more about the 4 C’s in the Learn about Diamonds section of our website.
Carat is the unit of weight or size for a diamond. Diamonds can range in size from a fraction of a carat to several carats.
When considering diamonds of equal quality, the larger stone will have more value.
Total diamond weight. The total weight of the diamonds in the applicable product.
Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A ‘seed’ (typically a round bead made of mother of pearl) is inserted into the freshwater mollusk. After three years, a pearl is then harvested.
Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
A laboratory-grown diamond is identical to an earth mined diamond in every way… what sets them apart is simply their origin. A laboratory grown diamond is just that, grown in a lab. They possess the same chemical and physical properties as mined diamonds, and exhibit all the same scintillation, fire and sparkle you would expect from a mined diamond.
And since the supply of lab grown diamonds is greater than mined diamonds, they’re a more affordable choice as well.
The decision to buy a natural or laboratory-grown diamond depends on your personal preference.
Natural diamonds are formed deep within the earth and are mined through various methods. They are rare and valuable, with their price determined by their size, cut, clarity, and colour. If you value the rarity and uniqueness of natural diamonds, and if you are willing to pay a premium price for them, then a natural diamond may be the right choice for you.
Alternately, laboratory-grown diamonds are created using advanced technology that replicates the conditions under which natural diamonds are formed. They have the same physical and chemical properties as natural diamonds and can be of high quality. Laboratory-grown diamonds are often less expensive than natural diamonds, making them a more affordable option. If you are more concerned with the cost and quality of the diamond rather than its origin, then a laboratory-grown diamond may be a better choice for you.
Ultimately, the choice between a natural or laboratory-grown diamond is a personal one and depends on your values and priorities. There is no wrong choice when deciding what is right for you. Which is why we carry a range of both natural and lab grown diamonds in our store.
Whichever type you choose, make sure to purchase from a reputable, trusted and well-established jewellery store and ask for certification to ensure the quality and authenticity of the diamond.
Bartlett Master Jewellers accepts credit card payments, as well as cash, or direct deposits into our bank account.
Bartlett Master Jewellers does not offer lay-bys. Please view our Payment Policy for further details.
Unfortunately we do not ship internally at this stage.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We can happily post your order to you, within Australia, for a small postage fee. Items of jewellery will require a signature on delivery.
Please note that Bartlett Master Jewellers does not take responsibility for your item once it has been signed for and cannot guarantee who may sign on your behalf at your chosen delivery address.
If we are sending to your household, please make sure that you will be home to receive it safely. If we are sending to your workplace, please notify your reception, or let other staff know to inform you once it arrives so you can sign for it.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.