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Our Services


Repair Services

Your jewellery is special. It can remind you of emotional and sentimental experiences, along with wonderful memories. At Bartlett Master Jewellers we are able to offer a comprehensive and complete repair service on all jewellery. Depending on the nature of the repair, we are able to offer a quick turnaround on all repairs. Sometimes we may even be able to complete the repair by the next work day.

All work is done on the premises, so your valuable item of jewellery is safe. We carry out our work with an extremely high level of pride and professionalism, so you can trust that your jewellery is in the hands of some of the best jewellers in the industry. The people you leave your jewellery with are the people who will repair it. We can help to maintain and repair your jewellery, giving you many more years of pleasurable memories.

  • Custom design service
  • Remodelling
  • Quality jewellery repairs
  • Expert repair & restoration service
  • Engagement rings
  • Wedding rings
  • Eternity rings
  • Gift certificates & wish lists
  • Valuations
  • Coloured diamonds
  • Pearl re-threading
  • Professional jewellery cleaning & checking
  • Gold buying
  • Jewellery insurance
  • Exclusive guarantees
  • Unique diamond trade-up offer*
  • International grading certificates

Beyond Repair?

In the rare instance that your jewellery is beyond repair, we can recreate your favourite piece for you with our custom remake service.


Bartlett Master Jewellers offers a complimentary annual ultrasonic clean and inspection service for all our custom made jewellery and signature designs. Annual inspections are required to ensure gemstone settings are secure.

Our Warranty

Bartlett Master Jewellers pride ourselves on the high standard of workmanship that goes into making every engagement ring. Reflecting our high-quality standards, all our engagement rings come with a lifetime guarantee against faults in materials and workmanship.

To ensure your precious stones are securely set, you must bring in your piece of jewellery for an annual check. This is a free service and is included with all our engagement rings.

Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. If the ring has been repaired or modified by someone other than ourselves the guarantee is void. Engagement rings not custom made by us are not covered by the guarantee. In the rare event of a problem, please inform us and bring back your engagement ring as soon as possible for inspection.

Rings that are covered by the guarantee will be repaired free of charge. Rings that are not covered will be quoted for repair.

For the details and terms of our guarantee, please refer to the Company Policies section of our website.

We always recommend the purchase of an independent insurance for your precious jewellery. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft.


Use our guide to find the right ring size for you or our loved one

Ring Size Guide >


Find ways to look after your treasured possession

Care Tips >


Product Sourcing

We source only the most exquisite finished and highest quality raw materials (including diamonds, gemstones, pearls and metals), and we regularly attend local and international buying trade shows to stay up to date on the latest jewellery trends.
We have access to a large network of local and international suppliers, for any special stone or material requests, and we are happy to source anything within your desired budget.