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Bartlett Master Jewellers offers free express delivery within Australia for all orders over $250. Orders under $250 will be charged a flat fee of $15.

Once your order has shipped, please allow 2-7 business days for delivery depending on your location.

Orders requiring ring sizing may take up to three (3) additional business days to complete.

We ship all orders via Australia Post.

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to reorder it quickly and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.

We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1-2 business days before being approved for shipment.

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel via Australia Post.
For security reasons, a signature is required for all deliveries.

Unfortunately we do not offer International Shipping at this time.

Please see our Company Policies for more information.

All special order pieces post purchase are packaged or made to order. This means that each piece is unique and made especially for you. Special order pieces that are faster to manufacture have a dispatch time of 2-3 weeks. We aim to post them to you as soon as possible.

If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your special order piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.

Full upfront payment is required for any special-order ready-to-wear jewellery.

Please see our Company Policies for more information.

At Bartlett Master Jewellers, we’re proud of our reputation for providing quality jewellery of the highest standard. We pride ourselves on award-winning work and stand behind the craftsmanship behind all our jewellery pieces. Our standards for excellence and service go beyond your recent purchase or visit. We see it to be more than an investment in a beautiful piece of jewellery – it is also an investment in the care of your jewellery by our qualified and experienced artisans.

Our guarantee ensures you have selected the finest quality and value for money, covering any manufacturing faults or defects. In the rare occasion that you do find any defects upon purchasing your piece, please do not hesitate to send it back to us for one of our qualified jewellers to inspect and evaluate. However, we cannot guarantee against the natural wear and tear your jewellery will undergo over the course of usage.